NOTE: Due to extreme order volumes, please expect a shipping delay of up to 7 business days. We apologise for the inconvenience.

  • Gold ...
  • Silver ...
  • Platinum ...
  • Palladium ...
 
 
LPM LPM

NOTE: Due to extreme order volumes, please expect a shipping delay of up to 7 business days. We apologise for the inconvenience.

  • Gold ...
  • Silver ...
  • Platinum ...
  • Palladium ...

 

Dear valued customer,

At LPM, the health and safety of our employees and customers remain our top priority. We are actively monitoring the Covid-19 situation and are taking proactive steps to ensure business continuality. Our management team is dedicated to being ahead in our response to this pandemic. Here are the measures that are currently being undertaken:

Remote working options

Staff not essential to the day to day operations of our office will be undertaking work from home options. Our product and customer service teams have the capability of functioning remotely as well.

Team Separations

Our logistics team is progressively undertaking the separation of staff activities. LPM's most important objective is to ensure sustainability in logistics so we can continue to receive and dispatch your online orders in a timely manner.

Continued Suspension of in Showroom pickup and trading - 30th of March to 3rd of April

Please understand we did not take this decision lightly as we know many of our local Hong Kong customers enjoy the convenience of visiting our Central showroom. However, in light of the increase of Covid-19 cases in Hong Kong and in order to maintain operations for our vast online customer base, we have made this decision to reduce the risk to our clients and employees. During this period, all domestic orders will be shipped free of charge. This is only a temporary measure and our showroom services will return as soon the situation normalizes.

 

 

This is a fluid, challenging and unique situation for our industry. LPM is strongly committed to ensuring the safety of our staff and customers. We are dedicated to continuing business operations and to provide a sustainable precious metals supply for our client base. We will continue to provide updates as the situation changes and once again thank you for your continued support during these unprecedented times.

Regards,

Management team at LPM